As I strolled into True Cosmetics, nestled in the bustling Sarit Centre on Karuna Road, Nairobi, I was immediately struck by the vibrant ambience. It was just after 6 PM, and although they were about to close, the team didn't hesitate to welcome me with warm smiles. My first impression? A blend of courtesy and customer-first mentality that made me feel instantly valued.
With the enchanting tagline, “A Legacy of Style, A Celebration of Beauty,” True Cosmetics aims to empower every woman to embrace her unique beauty. They curate a range of products that embodies elegance and individuality. As I browsed the aisles, I found a stunning selection of natural beauty products. One item that caught my eye was their Natural Glow Serum, a favorite among reviewers who praised its organic ingredients and effectiveness. “Great range of unique natural products on beauty and more,” one customer noted, and I couldn't agree more.
In addition to the serum, I ventured back to their shelves and picked up a Moisturizing Lip Balm. Priced at just $10, it was an affordable addition to my beauty routine. Another review emphasized how “the customer service was good,” and I witnessed this firsthand as the staff members were attentive and knowledgeable, ready to assist with any questions I had.
While admiring the products, I recalled one of the reviews that mentioned the customer service experience. One customer shared, “It was my first time and I came very late you were closed but still served me. That was very thoughtful.” Such acts of kindness elevate the shopping experience, and it certainly made me excited to be a part of this welcoming community.
However, it wasn't all perfect. A few comments pointed out that the stairs leading to the upper level could be a challenge for some customers. While I didn't encounter issues, it's something management could address for better accessibility. As I navigated through, I simply focused on the sheer beauty I was discovering.
As my shopping journey at True Cosmetics concluded, I felt empowered and satisfied. I left with not just products in hand, but with the experience of being part of a vibrant community that celebrates individual beauty. For anyone in Nairobi, I highly recommend taking a moment to visit True Cosmetics at Sarit Centre. Trust me; you will find something that makes you feel beautiful—both inside and out.